Director IT Technical Operations
ima financial groupPasadena (CA)
$140,000 per year
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Posted today
ima financial groupPasadena (CA)
SENIORITY
Manager
SALARY
$140,000 per year
About the role
ESSENTIAL JOB RESPONSIBILITIES include but are not limited to: Support and demonstrate IMA’s core values Value and understanding the importance of diversity, equity, and inclusion among all IMA associates Recruits, retains and develops IT Field Technician and Helpdesk team members to build a team that meets, or exceeds, IMA’s technology needs for today and tomorrow Establish clear expectations, accountability, goals, and development plans for leaders and team members. Responsibility for the design, implementation, and continuous operation of key ITSM foundational processes Provide strategic directions for Field Technician services supporting offices across the country. Establish a consistent nationwide field support model while accounting for the needs of individual offices and geographic regions. Responsible for daily support activities across on-site Field Technicians and Enterprise Help Desk. Sets key processes and standards for on-site workstation and peripheral hardware and support models. Facilitates, participates in, and implements continuous improvement and cost management programs designed to facilitate the IMA business strategy and roadmap (examples: balance of on-premises and cloud posture, hardware refreshes, and operational administration improvements)REQUIRED EXPERIENCE & SKILLS include but are not limited to:
Required: 14+ years’ or equivalent work experience in computer technology-related fields
Required: 10+ years’ management experience with technical team members
Preferred: experience managing remote team members
Required:
in-depth knowledge across infrastructure and operations demonstrated with certifications in ITIL, ITSM, or other
Required:
10+ years of workstation management and application deployment utilizing Microsoft Intune
Required:
10+ years’ experience and demonstrated success with implementation and improvements for a service desk ticketing system, including workflows and asset management with Fresh Service experience preferred.
Required:
8+ years’ experience with IT processes for employee onboarding, offboarding, and workstation setup
Required:
8+ years’ experience supporting office IT capabilities for printing, conference room AV, access badging.
Preferred:
Experience with Microsoft M365 integration projects. The anticipated posting timeline for this opportunity is 10/28/2026-11/28/2026.Salary Range: $140,000 USD - $175,000 USDBeing a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: Annual Performance BonusStock Purchase Medical Plans Prescription DrugsDentalVisionFamily Assistance ProgramFSAHSAPre-Tax Parking Plan 401(k) Life/AD&DAccidentCritical Illness Hospital Indemnity Long Term CareShort-term Disability Long-term Disability Business Travel Accident Identity TheftPaid Time OffFlexible Work Options Paid Holidays SabbaticalGift Matching Well-Being Stipend Personal and Professional Development.*These benefits do not apply to internship roles.*Why Join IMA?
We’ve built a reputation for putting our associates first
What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing. We work in teams. We sell in teams. We win and prosper as a team
We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly. We are recognized nationally as a leader in our industry Business Insurance Magazine – Best Places to Work in InsuranceUS Insurance Awards – Community Outreach Project of the YearU.S. Chamber of Commerce Citizen Awards – Best Corporate Steward finalist Inc. Magazine Best Workplaces Inc. 5000 – List of Fastest Growing Companies Alaska Journal of Commerce – Best Workplaces in Alaska Charlotte Business Journal – Best Places to WorkCivic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies Connecticut Top Workplaces Dallas Business Journal – Best Places to WorkDenver Business Journal – Best Places to WorkDenver Business Journal – Fast 50 Kansas City Business Journal – Best Places to WorkLos Angeles Business Journal – Best Places to WorkPuget Sound Business Journal – Washington’s Best Workplaces Tampa Bay Times – Best Workplaces The Salt Lake City Tribune Top Workplaces Utah Business – Best Places to Work Wichita Business Journal – Best Places to WorkThis Job Description is not a complete statement of all duties and responsibilities comprising this position. The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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