Customer Service Representative

Posted 3 days ago

addison groupRosemont (IL)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$21/ hour

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About the role

Industry: Manufacturing

Location: Rosemont, IL

Assignment Type: Contract-to-Hire

Pay: $21/ hour

Schedule: Monday–Friday; flexible start times with a schedule of 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, 9:00 AM–6:00 PM, or 10:00 AM–7:00 PM.

Benefits: Medical, dental, vision, and 401(k) eligibility

About the Opportunity: Addison Group is partnering with a growing distribution organization to identify a Customer Service Representative for their customer support team. This position is ideal for someone who enjoys working in a fast-paced environment, communicating with customers throughout the day, and helping ensure orders are processed accurately and efficiently. The Customer Service Representative will work closely with customers, sales teams, and internal departments to answer questions, enter orders, provide shipment updates, and resolve account-related concerns. This is a contract-to-hire opportunity with the potential for long-term employment.

Responsibilities:

Respond to a high volume of inbound customer calls and provide timely, professional support
Enter customer orders and update existing orders within an ERP system
Review order and shipment details and communicate updates to customers
Assist with questions regarding invoices, billing, credits, returns, and account information
Provide general assistance with product and order-related questions
Research discrepancies and coordinate with internal teams to resolve customer issues
Create and process customer documentation, including credit and debit memos
Process occasional credit card payments and other account requests
Keep customer information and order records accurate across multiple systems
Meet established customer service, quality, and productivity goals
Support the team with additional administrative and customer service tasks as needed

Qualifications:

1+ year of customer service experience in a call center or high-volume phone environment
Strong retail customer service experience with frequent phone interaction will also be considered
Distribution, manufacturing, or other product-based experience is preferred
High school diploma or equivalent
Comfortable working with Microsoft Office, including Excel and Teams
Experience with CRM or ERP systems is preferredSAP experience is highly desirable

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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