Conversational AI Designer

Posted yesterday

insight globalSeattle (WA)

Web and Digital Interface Designers Custom Computer Programming Services

SENIORITY

Senior

SALARY

$55-$63/Hour

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About the role

Position Title: Content-Based Conversational AI Designer

Location: Remote in the US

Duration: 11-Month Contract - Potential to convert full-time.

Pay Rate: $55-$63/Hour

Job Overview: Insight Global is seeking a Content-Based Conversational Designer for a forward-thinking AI Customer Experience initiative. This individual will play a key role in shaping how customers interact with AI-powered systems by crafting engaging, intuitive, and on-brand conversational experiences. The ideal candidate brings a strong content and storytelling background paired with hands-on experience in conversational design, allowing them to build dialogue flows, refine AI-generated outputs, and collaborate closely with cross-functional teams. This is an exciting opportunity to influence next-generation customer interactions using cutting-edge AI tools while driving consistency, usability, and innovation across digital experiences. Day to Day:

Create conversational content including dialogue flows, prompts, and messaging
Design and document conversational workflows, user journeys, and interaction diagrams
Develop copy aligned with brand voice and customer experience standards
Collaborate with UX, product, design, and AI teams to translate requirements
Review and refine AI-generated content for clarity, accuracy, and usability
Use AI and design tools to prototype and improve conversational experiences
Contribute to governance, standards, and best practices for AI content
Present examples of conversational solutions and outcomes

Must Have Qualifications and Experience:

Experience working on conversational AI, chatbots, virtual assistants, or similar conversational platforms
Background in content strategy, copywriting, marketing, communications, journalism, or related field
Strong writing skills with ability to maintain consistent voice and tone
Experience building conversational flows, workflows, or customer journey content
Proficiency with Claude and leveraging AI tools for content development
Ability to collaborate with cross-functional teams (UX, product, design, AI)
Portfolio showcasing conversational content, workflows, and delivered solutions

Nice to Have:

Experience with Figma for visualizing conversational experiences
Experience using Canva or similar tools for concept communication
Understanding of UX and conversational design principles
Experience supporting customer-facing AI and digital experience initiatives

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