Associate II, Customer and Branch Operations

Essential Duties and Responsibilities: Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc. Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment Assist with inventory tracking, maintenance and overall restocking efforts of the branch Meet and greet all will call customers and ensure their orders are completed expeditiously Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions Operate forklift and other branch equipment as required Minimum Qualifications High school diploma/GED Minimum of 2 years customer care experience, manufacturing or distribution environment Knowledge, Skills, and Abilities Excellent communication, organization and problem-solving skills; strong computer skills Other Valid driver's license Ability to lift up to 50 pounds and push/pull up to 100 pounds Ability to stand, walk, and sit up Ability to use hand to finger, handle, or feel Ability to climb or balance Ability to stoop, kneel, bend, crouch, or crawl Ability to reach with hands and arms Ability to talk or hear Preferred Qualifications Some college or equivalent experience Forklift experience Proficiency in Spanish INDCHP The pay range for this position is $19.04 - $29.06/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com. Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain, are found in 51+ million homes, and 14 million+ people rely on the myQ app daily. Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S. Follow us on LinkedIn and Instagram.