Senior Information Technology Support

Posted 4 days ago

interactive resources irPalm Beach (FL)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Senior

Apply

About the role

Senior IT Support Professional

Position Overview: We are seeking a hands-on Senior IT Support professional to serve as a Tier II/III escalation point for the internal support team. This role combines advanced desktop support, endpoint management, and light systems administration in a fully onsite environment.

Key Responsibilities: Serve as the escalation point for Tier II/III technical issues. Troubleshoot Windows, Microsoft 365, Entra ID, endpoint, application, hardware, and connectivity issues. Administer Microsoft Intune, Autopilot, Entra ID, and Microsoft 365.Package, test, deploy, and maintain applications and managed devices. Use PowerShell for automation and endpoint management. Configure, image, deploy, and support Windows 10/11 devices. Support user accounts, permissions, mobile devices, onboarding/offboarding, VPN, wireless, and basic networking. Provide technical support to employees and executive users. Manage escalated issues through resolution while maintaining accurate documentation. Mentor support team members and recommend process and technology improvements.

Required Qualifications:

5+ years of progressive IT support, desktop support, or endpoint management experience.
Strong hands-on experience with Microsoft Intune.
Experience with Microsoft 365, Entra ID/Azure AD, Windows 10/11, and Autopilot.
Experience with application packaging and software deployment.
Working knowledge of PowerShell scripting and automation.
Strong Tier II/III troubleshooting skills.
Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless.
Strong communication, documentation, and customer-service skills.
Ability to work independently and take ownership of technical issues.
Ability to work fully onsite in Palm Beach Gardens, FL.Preferred
Executive or high-priority user support experience.
Experience serving as a technical escalation point.
Exposure to systems administration or infrastructure support.
Experience improving IT support processes, documentation, or automation.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.