CX Journey & Quality Improvement Lead
dellRound Rock (TX)
About the role
Dell is seeking a senior role within the Quality Management team to independently evaluate end-to-end customer journeys and drive improvements across the digital support ecosystem. The role focuses on customer-first reviews, journey health metrics, and cross-functional collaboration to meet customer expectations and quality standards.
Responsibilities include leading mystery shopper programs, documenting findings with quantified impact, and guiding stakeholders through remediation.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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