Spectra Credit Union - Chief Member Experience Officer

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d hilton associatesAlexandria (VA)

Chief Executives Credit Unions

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About the role

Position Summary: The Chief Member Experience Officer at Spectra Credit Union is a key executive leader responsible for shaping, advancing, and delivering an exceptional, consistent member experience across every channel and interaction. Reporting directly to the President and CEO, the CXO leads the Credit Union’s member-experience strategy, with oversight of retail delivery, service standards, relationship-building, and initiatives that strengthen member engagement, loyalty, and financial well-being. This role partners closely with the executive team and Board of Directors to ensure Spectra’s mission, strategic priorities, and member-focused values are embedded throughout the organization. The CXO uses member insights, performance data, and market trends to identify opportunities to improve experiences, simplify journeys, enhance service delivery, and build lasting relationships with members and communities. The ideal candidate is a strategic, collaborative, and member-centric leader with deep financial services experience and a demonstrated ability to lead cultural and operational change. They are committed to fostering a high-performing, service-oriented culture; developing strong teams; and delivering meaningful value to Spectra’s members. A bachelor’s degree is required; advanced degrees are preferred.

Company Profile: Spectra Credit Union, formerly known as NRL Federal Credit Union, is a full-service financial cooperative with $560 million in assets and 29,000 members across the region. Founded in 1946 to serve employees of the Naval Research Laboratory, Spectra has grown to support a diverse membership base while maintaining its strong foundation in service, innovation, and community. Today, Spectra Credit Union offers a comprehensive suite of financial products and services, including consumer and real estate lending, personal lines of credit, credit cards, checking and savings accounts, and robust online and mobile banking platforms. The Credit Union remains committed to delivering innovative, high-quality financial solutions while prioritizing the safety, stability, and long-term financial well-being of its members. To learn more about Spectra Credit Union, visit https://www.spectracu.com/our-story.Community Profile Alexandria, Virginia, founded in 1749, lies along the Potomac River just minutes from Washington, D.C., and today blends its storied past with a vibrant, modern lifestyle. Long associated with influential figures such as George Washington and Robert E. Lee, the city remains proud of its historic landmarks, including Gadsby’s Tavern, once a gathering place for the nation’s founders. Carefully preserved 18th- and 19th-century architecture continues to define Old Town, while contemporary development supports a dynamic and growing community. A strong presence of government agencies, military and defense organizations, technology firms, and a robust tourism industry fuels Alexandria’s economy. The city is widely known for its award-winning restaurants, local boutiques, waterfront experiences, and thriving arts and cultural scene. In recent years, Alexandria has continued to earn national recognition as one of the most beautiful and livable small cities in the country. The city is also home to highly regarded public and private schools, college preparatory programs, and nearby universities, making it an attractive choice for families and professionals alike. With an active calendar of events, ranging from seasonal festivals and waterfront celebrations to holiday traditions like Christmas at Mount Vernon, Alexandria offers a high quality of life enriched by history, culture, green spaces, and community spirit. It remains an exceptional place to live, work, and raise a family. CompensationA comprehensive compensation package will be offered to the selected candidate. Apply Now To submit your confidential application and learn more about the positions represented by D. Hilton Associates, please visit us at www.dhilton.com and click on Find a Career. You may recommend others for candidacy by contacting Sarah Hilton, Senior Vice President at (800) 367-0433, extension 133, or Sarah@dhilton.com

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