Regional IT Support Specialist II - Escalations & End-User Support
Posted today
ware malcombPhoenix (AZ)
Computer User Support SpecialistsCustom Computer Programming Services
SENIORITY
Mid
About the role
Ware Malcomb is seeking an IT Support Specialist II to assist end users in the Phoenix area and regional offices. The role focuses on troubleshooting and triaging tickets, serving as a mid‐level escalation point for various technologies, and maintaining inventories and documentation. Responsibilities include managing the help desk queue, providing excellent customer service, and collaborating with the IT team during office builds or moves. Local travel to sites is required as needed.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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