Customer Experience Operations Coordinator
Posted 3 days ago
citi trendsSavannah (GA)
SENIORITY
Mid
About the role
CITITRENDS is seeking a Customer Experience & Operations Coordinator to join our Store Operations team. This role is a great opportunity for someone who enjoys connecting the dots between customer experience, store operations, reporting, process improvement, and cross-functional collaboration. The ideal candidate is highly organized, analytical, detail-oriented, and excited about supporting initiatives that enhance the shopping experience across our stores.
Duties & Responsibilities:
Manage and support Citi Trends' customer loyalty and customer feedback programs, including monitoring customer satisfaction trends, analyzing customer insights, identifying opportunities for improvement, and partnering with cross-functional teams to enhance customer engagement, retention, and the overall shopping experience Coordinate customer experience improvement initiatives and support action plans resulting from customer feedback. Manage store operational projects focused on enhancing the customer journey and improving store execution. Maintain operational reporting and dashboards related to customer experience and store performance. Partner with Marketing & Merchandising on floor plan roll outs to elevate visual merchandising in stores. Monitor and maintain store hours and location information through Yext and other customer-facing platforms. Review and support store readiness reporting, including Open/Close reports and operational compliance metrics. Coordinate waste management services and vendor-related operational support. Track and support new store openings, relocations, remodels, and associated readiness activities. Support labor and process improvement initiatives through research, data analysis, and operational audits. Facilitate communication between Store Operations, Facilities, Marketing, Merchandising, and Customer Service teams to ensure alignment on customer-facing initiatives. Manage and monitor special projects assigned by the Director of Labor & Process Improvement. Assist with field operational support and process documentation. Participate in store visits and operational reviews to identify opportunities for process improvements. Perform other duties as assigned.
Required Skills & Abilities:
Strong organizational and project management skills. Excellent analytical and problem-solving abilities. Strong written and verbal communication skills. Ability to manage multiple projects and priorities simultaneously. Advanced proficiency in Microsoft Excel, Power Point, and reporting tools. Ability to build partnerships across departments and influence without direct authority. Strong attention to detail and commitment to operational excellence.
Education & Experience:
Bachelor's degree in Business Administration, Retail Management, Operations, or related field preferred.3-5 years of retail operations, customer experience, project management, or related experience. Experience supporting multi-unit retail environments preferred.
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