Customer Experience & Escalation Lead (Control Tower)

Posted today

ontracBrooklyn (NY)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

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About the role

OnTrac is hiring a Customer Experience Consultant in Fontana, CA. You will lead the day-to-day execution of the Customer Control Tower within a 24/7 operating model, monitor real-time performance, escalate issues, and communicate with top-tier customers. A Bachelor’s degree and experience in customer-facing operational roles are preferred. You will collaborate with Operations, Field Operations, Line Haul, and Quality to maintain service standards and drive improvements, with compensation ranging

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