CX Associate Professional Quality - Remote Maine

Essential Job Functions: Verifies and audits documents to ensure accuracy. Checks numerical data against input or reports. Prepares document batches for data entry and imaging. Identifies issues and escalates same as appropriate. Researches problems and follows up with the client regarding resolution. Interfaces with management, clients and customers to resolve issues and assists in implementing same as approved. Responds to written inquiries such as correspondence. Photocopies and files reports and documents. Types forms or labels as necessary. Performs analyses and reports findings. Interprets, audits and reconciles reports for accuracy or completeness. Maintains log records of pertinent data and provides periodic status reports, preparing and maintaining reports for management and clients. Processes and tracks a variety of forms, mail and or transactions. Accumulates and verifies data in order to process vouchers and produce billings or other forms and documents. Expedites in-house processing of checks, invoices and/or other transactions performing additional follow-up when necessary to meet client standards and service level agreements, suggesting alternative courses of action as appropriate. Prepares deposits as necessary. Prioritizes and delegates work to team. Leads, trains and assists team members. Monitors daily activity of employees to ensure policy and procedures are being followed. Coordinates with managers and employees to ensure adequate scheduling. Provides work guidance for less experienced personnel. Handles company confidential data according to policy and guidelines. Identifies issues and reviews, recommends and implements modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Work Environment: Office environment

What we're looking for: What you should expect in this role: The pay range for this position is $40,900.00 - $58,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.