Sr. Customer Service Specialist Job in Memphis, TN | Robert Half

Responsibilities: Oversee the full order lifecycle from initial entry through fulfillment, confirming accuracy, timing, and customer expectations at each stage. Partner with internal departments to resolve questions related to inventory, shipment schedules, documentation, and order progress for domestic and international customers. Support customer accounts by assisting with pricing details, proposals, contract-related coordination, and activities that strengthen long-term business relationships. Track open orders, customer demand patterns, and forecast information to help improve planning and day-to-day operational execution. Maintain organized customer records, shared communication channels, and reporting data to ensure information remains current and accessible. Identify service gaps and workflow inefficiencies, then recommend practical improvements that enhance responsiveness and accuracy. Provide cross-coverage for customer service and commercial support tasks as business needs shift. Communicate clearly with customers and internal partners to address issues quickly and maintain a consistent service experience.