Account Manager - DLS

Account Manager - DLS DLS Farmers Branch - Farmers Branch, TX 75234 Overview Position Type Full Time Job Shift First Shift Education Level Bachelor Degree Travel Percentage 10% Category Business Development Description Working at Envision means having a job that's more than just a way to make money. It's a job that makes a difference. We offer team members: Careers with purpose Teamwork environment Amazing 401K Retirement Plan Envision Paid Life Insurance Medical, Dental, Vision, FSA Plans 10 Paid Holidays PTO & Vacation Tuition Reimbursement POSITION SUMMARY Manage and grow a defined portfolio of customer accounts. Serves as a primary point of contact for assigned clients, ensuring satisfaction, retention, and long-term relationship growth by understanding customer needs and aligning company products or services to meet those needs. KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE Primary point of contact for assigned customer accounts. Build and maintain strong, long-term client relationships. Understand each customer' s business objectives and provide tailored solutions. Manage account onboarding, ongoing support, and renewals. Coordinate with internal teams (e.g. sales, operations, customer support, finance) to ensure timely accurate delivery of products or services. Monitor account performance, usage, and satisfaction levels. Identify opportunities for account growth, upselling, and cross-selling. Prepare and present account reviews, reports, and recommendations. Resolve customer issues and escalate concerns as needed to ensure timely resolution. Maintain accurate account records in ERP, CRM, and other internal systems. Qualifications JOB REQUIREMENTS INCLUDE Education: High school diploma or equivalent, required.