Overview:
Senior IT Operations Analyst to optimize enterprise applications, cloud and on-prem infrastructure, and operational processes. You will lead technology projects, mentor teammates, and drive continuous improvement across a complex tech environment. This role blends systems administration, lifecycle management, automation, and on-call support to ensure production readiness and reliable service delivery. You collaborate with vendors and stakeholders to implement scalable solutions that align with the organization’s objectives.
Responsibilities:
Lead support, administration, and optimization of enterprise applications and business systems Troubleshoot and resolve complex application, infrastructure, and user-related issues Manage application lifecycle activities, upgrades, testing, and deployments Administer cloud and on-premises collaboration, messaging, and business platforms Lead technology improvement initiatives and operational process enhancements Support identity management, access administration, and endpoint technologies Coordinate with vendors and technology partners to resolve issues and implement solutions Develop and maintain technical documentation, standards, and support procedures Oversee quality assurance, system testing, and production readiness activities Lead technology projects from planning through implementation Provide escalation support and participate in on-call activities as needed Mentor junior team members and contribute to team development Key requirements strong communication leadership mentoring systems administration automation cloud and on-premises platforms