Senior Client Success Manager
Posted 3 days ago
virtual vocationsNew York (NY)
Project Management SpecialistsOther Management Consulting Services
SENIORITY
Senior
About the role
As a key client-facing role, the full-time Senior Client Success Manager will manage strategic partnerships with advertising clients remotely, focusing on client retention, satisfaction, and growth through exceptional relationship management and campaign oversight.
Key responsibilitiesDevelop and maintain strong, long-term relationships with assigned clients, acting as the primary contact to align advertising solutions with their business objectives
Partner with internal teams to ensure timely execution of campaigns, monitor performance metrics, and proactively address issues
Lead the onboarding process for new clients, providing training and support to ensure smooth adoption of servicesRequired qualificationsBachelor's degree in Marketing, Advertising, Communications, or a related field
6-8+ years of experience in client success or account management within the advertising or marketing industry
Strong understanding of digital advertising products, including programmatic and social formats
Proficiency in CRM and project management tools, such as Salesforce and Asana
Ability to interpret campaign performance data and translate it into actionable strategies
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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