Reliability Engineer
acoem usaBismarck (ND)
About the role
Job Overview:
We are seeking a highly motivated and technically skilled Application Engineer to be the bridge between our technical teams and our commercial sales efforts. In this role, you will serve as the primary vibration condition-monitoring resource for our sales team, trainers, service team, and clients. You will analyze client requirements, design customized technical solutions, deliver compelling product demonstrations, present at trade shows, manage projects, analyze vibration databases, and provide technical support. The ideal candidate is self-motivated and possesses a strong industrial background, exceptional communication skills, and a willingness to travel.
Responsibilities
Sales Support:
Serve as the subject matter expert during the sales process. Partner with the sales team to understand client needs, evaluate technical requirements, answer complex technical questions, address technical objections, and recommend optimal product or service solutions. Review technical sections of RFPs and RFIs, and develop and present technical proposals, proofs-of-concept, and custom applications tailored to client specifications. Conduct high-impact product demonstrations, technical presentations, and training sessions for the sales team, prospects, or existing clients at their plant sites or at conferences.
Product Management:
Collaborate with corporate Product Management and R&D to drive future product enhancements by gathering product feedback from the field and staying up-to-date on market requirements and trends. Update and train sales and service teams on new products, features, and software.
Project Management:
- Ensure a seamless transition of newly closed accounts from the sales cycle to the training and service teams.
- Manage and support projects encompassing portable, wireless, and wired monitoring systems from installation and commissioning to turnover.
- Specify and source required third-party hardware or software necessary to meet project requirements
- Marketing Support
- Create technical content such as white papers, case studies, articles, and videos for use in marketing, sales presentations, and/or training
- Attend industry conferences and expos
- Notify marketing of changes in product specifications, features, and software versions to ensure marketing and sales collateral for all product lines is updated and available
- Collect success stories and customer testimonials
- Other dutiesCM Application Engineer may be required to support on-site services or training as necessary in order to develop expertise in Acoem products or support the successful implementation of projects.
Qualifications & Skills:
Bachelor’s degree in Engineering, or a closely related technical field.5+ years of experience in applications engineering, technical sales, solutions architecture, or field engineering.
Vibration CAT II or III certification Ability to read technical drawings, schematics, and understand software architectures, with a strong aptitude for troubleshooting.
Outstanding verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Willingness to travel up to 50% to visit client sites, attend trade shows, and support regional sales efforts.
Proficiency with portable, wireless, and wired vibration hardware and software.
Salesforce CRM software experience
Benefits:
- Competitive base salary with a bonus structure
- Comprehensive health, dental, and vision insurance 401(k) matching program
- Generous Paid Time Off (PTO) and paid holidays
- Continuous professional development and technical certification opportunities
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