Business Analyst, Functional Transformation
deloittePrinceton (NJ)
Business Analyst, Functional Transformation
Posted today
deloittePrinceton (NJ)
SENIORITY
Lead
About the role
Overview:
In this role, you will guide functional transformation within the Sales & Service team to translate business needs into actionable requirements for CRM-enabled solutions. You’ll collaborate with clients and cross-functional teams to map current and future processes, drive change management, and support Agile delivery. You’ll help shape Salesforce-enabled workflows and ensure clear training and UAT materials are in place. This role offers impact across government and public sector clients, enabling improved customer experiences and mission-driven outcomes. Responsibilities facilitate interviews, workshops, and requirements sessions to elicit and prioritize business needs analyze current-state processes and translate into process flows, user stories, and acceptance criteria coordinate with stakeholders, architects, developers, and product owners for future-state discussions investigate issues, track risks/decisions/dependencies, and coordinate resolutions support Salesforce CRM solutions with training materials, SOPs, job aids, and participate in change-management and Agile delivery
Key requirements:
Bachelor’s degree 1+ years of experience in business analysis (requirements gathering, process analysis, stakeholder management, data collection/analysis) 1+ years in the product development lifecycle (concepting/prototyping, research, design, workflows) ability to travel 0–25% legally authorized to work in the United States without sponsorship now or in the future ability to work independently and as part of a team effective written and verbal communication meticulous attention to detail Salesforce configuration/experience (preferred) experience with Agile concepts (user stories, backlog refinement, sprint planning, retrospectives) Anthropic Claude Code (preferred)
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