Customer Service Representative

Posted 14 days ago

arthur j gallagherLas Vegas (NV)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$18.00 per hour

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About the role

Join Gallagher Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way. Join Gallagher and make a real difference in customers our lives. Your role will involve taking calls regarding First Notice of Loss. Position Details:

Pay: $18/hr

Hours: Training M-F 8am-4:30pm (may change still working out the training schedule)

Location: 777 N. Rainbow Blvd Hybrid: first 90 days in office then hybrid after (must be meeting KPIs to go to Hybrid)

Start Date: 10/12/26 Availability This is a 24/7 operation and shifts will vary. Discuss more during screening. How you'll make an impact: Engage each caller by phone with the upmost responsiveness, care, and concern. Instill confidence with our customers that their information will be handled appropriately and that their experience matters. Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured on a written report. Pay strong attention to detail to ensure report accuracy and timely submissions. Hold all reports in strict confidence, both internally and externally. Demonstrate flexibility as policies, schedules, and people you interact with often change. Model our core values when interacting with callers: Care, Concern, Compassion, Connection and Confidence.

About You

Required: High school diploma Minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Compensation and benefits: At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learningA collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).

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