Member Advocate/Collections

Posted today

permian personnelMidland (TX)

Bill and Account Collectors Collection Agencies

SENIORITY

Mid

SALARY

$17.50 - $21.50 per hour

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About the role

Member Service Advocate/Collections Credit Union seeking a Member Service Advocate/Collections on a long-term, temporary basis to support reducing the account delinquencies.

Job Duties:

Contact members regarding delinquent accounts by phone and mail, taking appropriate action to bring accounts current
Focus on inbound/outbound collection efforts with minimal administrative duties
Assist members in understanding available repayment options and providing clear explanation of terms
Offer guidance on next steps when members express financial hardship
Handle escalated delinquency stage accounts and take appropriate de-escalation techniques during challenging conversations
Negotiate account resolutions, approve higher payment arrangements and more flexible terms
Support other team members on how to handle escalated conversations
Analyze financial situations of delinquent borrowers and make recommendations
Maintain accurate files and reports of all collections activity
Inform management of trends in loan underwriting contributing to delinquent/charged-off loans
Timely completes all required compliance/operations training
Ensures more detailed and comprehensive documentation on higher-risk accounts

Required Skills:

1-3 years of experience in loan collections, financial services
Strong customer service
Comfortable handling sensitive/confidential conversations with care and discretion
Remain patient and empathetic when members are stressed or frustrated
HoursMonday to Friday/ 8:30 am to 5:30 pmSalary$17.50/hour to $21.50/hour

It is the policy of Permian Personnel, Inc. to provide equal employment opportunities to all applicants and employees without regard to any legally protected status such as race, color, religion, gender, national origin, age, disability or veteran status.

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