Customer Support Representative - Bilingual

Posted yesterday

infotree global solutionsToledo (OH)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Entry

About the role

Spanish will be test by a Spanish speaker during interview through questions. Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training and training is onsite for 4 weeks High School Diploma or equivalentBilingual (English and Spanish)Prior customer facing role or call center experience desiredCustomer and team focusedExcellent verbal and written communication skillsAble to work in multiple internet based systemsProvide quality service to internal and external customers.Handle incoming customer calls, emails and web inquiries regarding products and warrantiesEnsure a timely and professional responseEnter all relevant information regarding inquiries into systemProvide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product informationAdvise customers on newly available products and programs to promote the brand and drive overall salesFollow up with customers as requested

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.