Customer Support Representative - Bilingual

Posted 10 days ago

infotree global solutionsToledo (OH)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

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About the role

Job Title Spanish will be tested by a Spanish speaker during interview through questions.

Hybrid Schedule: In Office: Tuesday, Wednesday, and Thursdays - After training and training is onsite for 4 weeks

Requirements: High School Diploma or equivalent Bilingual (English and Spanish)Prior customer facing role or call center experience desired Customer and team focused Excellent verbal and written communication skills Able to work in multiple internet based systems

Responsibilities: Handle incoming customer calls, emails and web inquiries regarding products and warranties Ensure a timely and professional response Enter all relevant information regarding inquiries into system Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information Advise customers on newly available products and programs to promote the brand and drive overall sales

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