Ground Service Agent (Passenger Service)

Essential Duties: Passenger Services: Perform check-in procedures, verify travel documents, and issue boarding passes. Gate Management: Assist with boarding processes, manage gate announcements, and ensure timely departures. Arrival & Connection Support: Greet arriving passengers and assist with connecting flight information and transit needs. Irregular Operations: Provide professional support and hospitality during flight delays, cancellations, or re-bookings. Airport Operations: Coordinate with team members to ensure smooth daily operations at the terminal. Business Travel: Attend professional training programs at regional hubs and provide temporary support (TDY) at other U.S. airports as required. Working Hours, Working Style

Shift: 5 days a week, 40 hours per week (Shift-based).

Standard Hours: Generally 6:00 AM 2:00 PM (Hours may shift by 1 hour depending on summer/winter schedules).Flexibility: Ability to work flexible hours based on flight schedules and irregular operations.

Status: 90-day probationary period. Initial 1-year contract with potential for Full-Time permanent employment based on performance evaluation. Working Location Dallas/Fort Worth International Airport (DFW) Salary/Benefit

Salary: $19.00 - $22.00 per hour (DOE)

Bonus: Discretionary performance bonus (typically provided annually or semi-annually based on company performance).Health Insurance: Comprehensive medical, dental, and vision insurance. Life & Disability: Company-paid life insurance; short-term and long-term disability coverage.

Retirement: 401(k) retirement plan.

Flight Benefits: Generous airline travel privileges (Standby flights for employees and eligible family members).Leave: Paid sick leave and vacation accrual.

Holidays: Shift-based schedule; must be available to work weekends and holidays.

Work Authorization: Must have valid legal authorization to work in the U.S.

Experience: Experience in airline ground services, travel agencies, or the hospitality/service industry is highly preferred.

Language: Fluency in English is required. Japanese language proficiency is a strong advantage but not a requirement. Soft Skills: Exceptional hospitality mindset, strong communication skills, and the ability to remain calm under pressure.

Travel: Must possess a valid passport and be willing to travel for training and short-term assignments at other locations.

Background: Must pass a comprehensive background check and drug screening to obtain required airport security clearance.