Account Manager III

Key Responsibilities: Manage assigned accounts that have progressed into the mid-stage collections cycle, generally between 30 and 60 days past due. Make and receive customer calls to discuss outstanding balances and work toward account resolution. Engage customers in professional conversations regarding delinquent payments and available repayment options. Negotiate appropriate payment arrangements based on customer circumstances and established guidelines. Assist customers with questions and account-related concerns, including those whose accounts are current. Conduct basic research and skip-tracing activities when customer contact information is unavailable or outdated. Maintain detailed and accurate records of all customer communications, account activity, and payment arrangements. Update account information to support effective collection efforts and successful resolution. Follow established collection practices, internal procedures, and applicable regulatory requirements. Complete required training programs, certifications, and compliance assessments. Meet or exceed established performance, productivity, and quality standards. Safeguard confidential customer and financial information at all times. Maintain a professional and customer-focused approach during all account interactions.

Qualifications: 35 years of experience in collections, accounts receivable, consumer lending, or a related field. Background in automotive claims, auto finance, recreational financing, or another lending environment is preferred. Strong verbal communication and negotiation skills. Comfortable making a high volume of inbound and outbound collection calls. Ability to discuss sensitive financial matters professionally and respectfully. Strong attention to detail with accurate documentation and data-entry skills. Ability to handle confidential customer information with discretion. Comfortable working within established compliance guidelines and collection procedures. Dependable team player who can work effectively in a fast-paced environment. Ability to remain composed and professional when handling challenging customer interactions. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.