Customer Service Representative

Posted 3 days ago

appleone employment servicesLouisville (KY)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$14.00 per hour

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About the role

Customer Service Representative – Tier 1 Support (Contract)

Pay: $14.00 per hour (Contract – Hourly)

We are seeking a Customer Service Representative – Tier 1 Support to deliver a high-quality customer experience through professional, solutions-focused support. This is a contract, hourly role paying $14.00 per hour and supporting customers via phone, email, and live chat in a fast‑paced, high‑volume environment. This position is ideal for someone who enjoys problem-solving, can clearly explain basic technical concepts, and remains calm and professional while handling multiple customer interactions. You will also collaborate with internal teams by identifying trends, escalating issues when appropriate, and contributing to improvements that enhance the customer experience.

Key Responsibilities:

Answer customer inquiries via phone, email, and live chat
Provide Tier 1 technical support, including basic troubleshooting and issue resolution
Diagnose issues, identify root causes, and follow standard resolution procedures
Accurately document customer interactions and technical issues in internal systems
Escalate complex or unresolved issues to the appropriate internal teams
Stay current on products, services, and system updates
Communicate customer feedback and recurring issues to internal stakeholders

Preferred Skills & Experience:

Strong customer service mindset with the ability to balance empathy and efficiency
Clear verbal and written communication skills
Comfortable walking customers through basic technical solutions
Strong attention to detail and ability to follow defined processes
Working knowledge of Microsoft Office and web-based systems
Ability to manage multiple tasks in a high-volume support environment

Minimum Qualifications:

High school diploma or GEDMinimum of 1 year of customer service experience in a high-volume call center or support environment
Exposure to technical support or troubleshooting is a plus
Schedule & Compensation (Clearly Defined)
Contract position

Hourly pay: $14.00 per hour8-hour shifts scheduled anytime between 8:00 AM and 9:00 PM after training No commission or bonus structure This role provides an entry-level opportunity to gain hands-on experience in customer support and technical troubleshooting within a structured support environment.

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