Account Director
Account Director
Posted 41 days ago
SENIORITY
Manager
About the role
- Exceeding Client Expectations
- Understand all Contractual requirements, terms and conditions and ensure full compliance in the Firm's delivery of service
- Established "trusted real estate advisor" to the Client
- Coordinate, and align delivery across multiple service lines, ensuring a seamless, unified client experience that meets contractual requirements
- Leverage the experience of the Account team to create the vision of the account plan ensuring alignment of objects and driving high quality results to help secure a future of contract retention and long-term partnership growth
- Drive account growth by demonstrating the depth of the Firm, articulating value propositions, and ensuring expansion of services
- Establish outstanding relationships with key internal and client stakeholders by soliciting feedback and excelling at world-class client service delivery
- Serve as the single point of accountability for the Client ensuring consistency of service delivery and client experience
- Manage competing priorities across geographically dispersed locations while maintaining unified account strategy
- Building High Performance TeamsEnsure highest qualified candidate is hired for all roles on the account
- Build actionable and measurable career development plans for all direct reports
- Advance the firm's diversity and inclusion priorities with planful and focused talent planning
- Ensure a culture of engagement across the Account, ensure that all associates have identified career paths that can be supported through esuring professional development opportunities
- Address performance items directly and quickly
- Achieving Financial Results and Contributing to Firm's Revenue Growth
- Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
- Proactively manage to the account budget (P&L) and identify opportunities to generate additional revenue on the account
- Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable
- AttributesExemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients
- Strong verbal and written communication skills
- Strategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunities
- Financially astute – commercial oriented, strong financial acumen
- Results driven – takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity
- Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity
- Transformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth
- Operational "heft" –comfort and experience with complex, large, and heavily matrixed organizations
- Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
- Experience leading government contracts is preferred
- Significant experience in direct client relationship management, negotiation, and strategic consultation with executive-level stakeholders.
- Expertise in Master Services Agreement (MSA) governance, contract negotiation, and managing vendor/supplier relationships.
- Proven track record of driving commercial growth and achieving substantial financial results within a large, complex account structure.
- Fluency in data analytics and performance metrics relevant to global facilities and operational efficiency.
- Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
- Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)
- Has proactively managed a budget
- Bachelor's degree with a broad range of business experience; MBA or post-graduate studies preferred
- This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
- Expected compensation for this position:162,700.00 – 180,000.00 USD per year
- Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Before you apply
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
