Client Services Supervisor

Posted 17 days ago

rescare employer solutionsChattanooga (TN)

First-Line Supervisors of Personal Service Workers Services for the Elderly and Persons with Disabilities

SENIORITY

Mid

Apply

About the role

Join us in transforming people's lives and their communities! ResCare is a one-of-a-kind human services company offering services for people with intellectual and developmental disabilities, home care for seniors, as well as education, vocational training, and job placement for people of all ages and skill levels. Right now, we have an exciting opportunity for you to join our team as a Branch Manager. Are you passionate about helping others? Don’t miss this opportunity to find career success and fulfillment while you help people reach their highest level of independence! Apply today! ResCare. Where Care Meets Career.

Job Description: This position is responsible for quality service delivery to clients, and supervising, guiding and directing staff providing those services. The Customer Service Supervisor will monitor the selection of appropriate staff, direct scheduling, identify problem situations and assist in problem solving to strive for optimum outcomes. Scheduling caregiver staff to ensure service delivery to clients Staff files, updates and record keeping. Ensure all certifications, licenses and other applicable documents are complete and up-to-date per local, state and federal regulations. Evaluate job performance of staff and provide performance reviews, corrective action or other disciplinary/performance appraisals/counseling. Ensure home care services are in compliance with agency philosophy, policies and procedures, and in accordance with federal, state and local licensing laws and regulations. Direct staff schedules and ensure appropriate services are provided to clients. Review each client's Plan of Care initially, and ongoing in order to adjust to any significant change. Ensure submission of proper timekeeping and paperwork. Management of schedule templates, processing visits and compliance checking through Point of Care and written notes. Will be working in 3 systems, processing payroll, and ensuring data is correct Report client condition changes, needs or concerns to the Branch Manager/Executive Director, clinical staff and family members as appropriate. Assume on call responsibility Other duties as assigned.

Qualifications: Prior experience delivering services to the elderly and/or disabled. Prior experience in scheduling staff is preferred Demonstrated ability to supervise staff. Two or more years of community service or client service experience. Two or more years of general office and computer experience. Solid experience working with the public, presenting a friendly, professional appearance while interacting with people. Must be able to function well with pressure, make decisions quickly and manage confidential information. Valid driver's license and insurance.

Additional Information: In addition to meeting your passion for making a difference in people's lives and career advancement, opportunities you may also be offered:

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.