IT Support Technician
wheelhouse itOrlando (FL)
$17-19/hour
Apply (opens in a new tab)IT Support Technician
Posted 5 days ago
wheelhouse itOrlando (FL)
SENIORITY
Mid
SALARY
$17-19/hour
About the role
Support Technician At WheelHouse IT, we believe in providing the best support to our clients and growing with the business. We are currently seeking a Support Technician to provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations. This position is located at our Orlando office, and the compensation range is $17-19/hour, depending on experience level. As a Support Technician, you will report to the Support Desk Manager and work as part of a team that is committed to the future of the organization. You will perform a wide variety of IT support, ranging from desktop and peripheral support to server and network issues. You will work directly with clients and internal staff of all technical levels and be driven to provide only the best customer service and support.
Requirements:
- 1+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies, Microsoft Products (i.e. Office 365, Windows OS's), Microsoft Active Directory administration, and internet-related technologies, including registrars, SSL, and hosting providers
- Technical certifications or training equivalent to A+ and Network+ preferred
- Prior experience in an MSP or support environment highly desirable
- Familiarity with server hardware and related technologies such as RAID, iLO, DRAC, bare metal restores, and backup methods considered a plus
- Experience with LabTech or similar RMM and Connect
- Wise or similar PSA software desirable
- Strong work ethic, attention to detail, problem-solving skills, and ability to work well with others
- Local candidates only
Responsibilities:
- Provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations
- Work directly with clients and internal staff of varying technical abilities
- Contribute to the maintenance and enhancement of internal systems and customer-facing hosted and cloud environments
- Participate in projects when needed
- Contribute to improving the IT environment and providing exceptional customer service and support
- Only local candidates in Orlando, FL need apply. This is an in office position.
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