Tour Host The Tour Host is responsible for delivering engaging, informative, and entertaining commentary on City Sightseeing New Orleans' tours, including double-decker bus and walking tours. This position brings local charm and historical knowledge to life while ensuring guests have a memorable and enjoyable experience. Tour Hosts are expected to maintain a professional, energetic presence while balancing historical information, entertainment, and safety messaging for diverse audiences.
Essential Duties and Responsibilities:
(include but are not limited to)Tour Presentation Deliver scripted tour content in a dynamic, professional, and engaging manner. Share accurate historical facts through storytelling and tasteful personal anecdotes. Adjust delivery based on guest demographics and stop-to-stop rider changes. Guest Services Provide general visitor information and respond to guest inquiries in a courteous and knowledgeable manner. Address guest requests and resolve minor complaints professionally and promptly. Encourage and respond to guest feedback to improve the overall tour experience. Safety & Security Clearly communicate tour safety rules in a positive, engaging manner. Monitor guest activity during tours to help ensure a safe environment. Follow all safety and emergency protocols as established by company policy.
Operational Responsibilities:
Follow daily operational procedures as directed. Communicate tour-related updates or incidents to the Route Manager and Director of Sales & Operations. Coordinate with colleagues to ensure a smooth and safe tour experience.
Requirements
Qualifications:
Must be licensed by the City of New Orleans as a Tour Guide (or meet eligibility to obtain license).Strong public speaking and storytelling abilities. In-depth knowledge of New Orleans history, culture, and major attractions. Excellent verbal communication and listening skills. Ability to handle diverse audiences and manage group dynamics. Familiarity with the tour routes, ticketing options, and surrounding attractions. Professional demeanor with the ability to work independently and as part of a team.
Physical Requirements:
Ability to stand, walk, and talk for extended periods. Frequent use of hands, arms, and voice while delivering tours. Ability to climb stairs, board buses, and occasionally lift up to 20 pounds. Must be comfortable working outdoors in various weather conditions.
