Front Desk Agent
ideal hospitality investmentsFort Pierce (FL)
About the role
Job Description:
As a Front Desk Agent at Holiday Inn Express - Fort Pierce, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care.
Why Join Us?
- Healthcare Benefits
- Paid Time Off (PTO)
- Holiday PayEmployee of the Month BonusSign-On BonusOn-Demand Pay Access (access to earned wages before payday)
- Hotel Brand Employee Discounts
Responsibilities:
- Welcome guests and assist with check-in and check-out
- Process payments and manage guest accounts
- Book, modify, and cancel reservations
- Answer guest questions and provide information about hotel amenities and local attractions
- Respond to guest requests and resolve issues in a timely, professional manner
- Maintain accurate guest records and reservation information
- Answer phones and respond to emails as needed
- Work closely with housekeeping and maintenance to ensure guest satisfaction
- Follow hotel safety, security, and privacy procedures
Requirements
Qualifications:
- Must be 18 years of age or older
- Friendly and professional communication skills
- Strong customer service and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer and phone skills
- Attention to detail and reliability
- Previous hotel or customer service experience is a plus, but not required
- Join our team and help create memorable guest experiences every day!
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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