Remote Bilingual Customer Service Representative | Mexico

Posted today

resolv globalQuincy (MA)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$5.50

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About the role

We are currently hiring Remote Customer Service Representatives across Mexico to support growing US-based customer support operations. This is a fully remote position for experienced customer service professionals with strong English communication skills, previous US BPO/call center experience, and the ability to thrive in fast-paced support environments. Compensation$5.50 USD per hour Paid weekly in arrears Independent Contract Technical Requirements (Essential) To be considered, candidates must meet all technical requirements below: Windows 11 PC (Mac not supported)16 GB RAMDual monitors Webcami5 processor and upFibre internet with a wired connection (Ethernet cable) Backup power solution Microsoft Teams / Office 365 Headset Applications that do not meet the minimum technical requirements may not move forward in the process.

Hiring Process: To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes:

Resume and Prescreen Questionnaire ReviewOne-Way Video Interview
Live Teams Interview
Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.

What We’re Looking For:

Previous US BPO / call center experience
Excellent spoken and written English
Strong customer service and communication skills
Experience handling inbound and/or outbound customer interactions
Ability to multitask and work efficiently across multiple systems
Professional, reliable, and detail-oriented mindset
Comfortable working in structured remote environments
Experience Backgrounds We Welcome
We are open to candidates with experience in the following areas:
Customer Support
Healthcare Support
Technical Support
Billing Support
Sales Support
Appointment Scheduling
CollectionsAdministrative Support
Live Chat / Email Support
Retention / Escalations
Call Center / BPO Environments

Please note: Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement. Incomplete applications may automatically be removed from consideration. If you are an experienced customer service professional looking for long-term remote opportunities with growing international teams, we encourage you to apply.

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