SaaS Customer Success Lead Retention & Growth (Freight Tech)
aspinityDallas (TX)
SaaS Customer Success Lead Retention & Growth (Freight Tech)
Posted 2 days ago
aspinityDallas (TX)
SENIORITY
Mid
About the role
Highway, a leading freight tech provider, is seeking a Customer Success Manager in Dallas onsite. You will own the full customer lifecycle from onboarding to renewal, ensuring value delivery and high satisfaction on Highway's platform.
You will optimize applications for customers, conduct regular reviews, and collaborate with sales and product teams to uncover expansion opportunities. This role requires strong SaaS experience and exceptional communication with executive stakeholders.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.