Technical Support Supervisor

Posted 3 days ago

neweggDiamond Bar (CA)

First-Line Supervisors of Office and Administrative Support Workers Computer Facilities Management Services

SENIORITY

Senior

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About the role

Newegg is seeking a CS Technical Support Supervisor to lead our PC and technical support Specialists in Diamond Bar, CA, guiding day-to-day operations and customer experience across phone, chat, and callbacks. You will supervise staffing, coaching, and performance reviews, owning KPIs like CSAT and AHT, while scaling capabilities such as on-site troubleshooting and AI-assisted QA to improve first-contact resolution.

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.