Care Coordinator
power healthGreenwood Village (CO)
About the role
Position Summary:
Power Health Colorado is seeking an experienced, highly organized, bilingual (Spanish/English) Care Coordinator to serve as the primary point of contact for patients throughout their treatment journey. The Care Coordinator is responsible for managing patient referrals, coordinating care across multiple specialties, communicating with attorneys, medical providers, insurance representatives, and referral sources, while ensuring every patient receives exceptional service from referral through case completion. This position requires someone who thrives in a fast-paced medical environment, possesses exceptional communication skills, and can independently manage a high-volume caseload while maintaining outstanding attention to detail.
Primary Responsibilities
Referral Management:
Receive and review incoming referrals.
Contact referral sources immediately to acknowledge receipt.
Contact patients promptly to schedule appointments.
Introduce yourself as the patient's dedicated Care Coordinator.
Coordinate appointments across multiple departments.
Monitor referral completion.
Ensure same-day scheduling whenever possible.
Patient Care Coordination:
- Serve as the patient's primary point of contact.
- Build strong relationships with patients throughout treatment.
- Answer questions regarding appointments and treatment plans.
- Coordinate multidisciplinary care including:
- Medical Providers
- Physical Therapy
- ChiropracticMassage Therapy
- Behavioral HealthPain Management
- ImagingOutside Specialists
- Maintain ongoing communication throughout treatment.
Case Management Support:
Monitor patient progress.
Perform regular case reviews.
Identify barriers to treatment.
Coordinate follow-up appointments.
Request and obtain medical records.
Track outside referrals.
Monitor pending diagnostics.
Assist providers with care coordination needs.
Documentation:
Maintain complete and accurate documentation in the EMR.Document every patient interaction.
Update referral notes.
Record attorney communications.
Document provider communications.
Maintain detailed case timelines.
Ensure charts remain current and organized.
Communication
Communicate professionally with:
Patients
AttorneysMedical Providers
Referral Sources
Insurance Representatives
Employers (Workers' Compensation)
Internal Clinical Teams
Respond to calls, emails, and messages promptly while maintaining excellent customer service.
Case Audits
Regularly review assigned patient cases to ensure:
Treatment is progressing appropriately.
Documentation is complete.
Records have been received.
Referrals remain active.
Follow-up appointments are scheduled.
No patient falls through the cracks.
Workflow Management:
Maintain assigned work queues.
Complete daily actions.
Resolve EMR tasks.
Follow up on outstanding requests.
Escalate barriers appropriately.
Meet productivity expectations.
Qualifications:
- RequiredFluent in English and Spanish (written and verbal)
- Minimum of 2 years of Care Coordination, Case Management, Medical Assistant, Referral Coordination, or Medical Office experience
- Experience working within an Electronic Medical Record (EMR)
- Exceptional customer service skills
- Strong computer proficiency
- Excellent organizational skills
- Ability to multitask
- Ability to prioritize independently
- Professional communication skills
- PreferredPersonal Injury experience
- Workers' Compensation experiencee
- ClinicalWorks (eCW) experience
- Multidisciplinary medical practice experience
- Knowledge of medical terminology
- Knowledge of insurance authorizations
- Medical records experience
- Skills & Competencies
- Exceptional communication
- Patient-focused mindset
- Strong attention to detail
- Excellent time management
- Critical thinking
Problem-solving
OrganizationProfessionalismAccountabilityTeam collaboration
AdaptabilityAbility to manage multiple priorities
High emotional intelligence
Performance Expectations
The successful Care Coordinator will consistently:
Contact new referrals promptly.
Schedule patients quickly.
Maintain accurate documentation.
Keep cases progressing without unnecessary delays.
Follow up proactively with patients and referral sources.
Complete assigned actions daily.
Maintain high patient satisfaction.
Demonstrate reliability and accountability.
Meet productivity and quality standards.
Physical Requirements:
Ability to sit for extended periods.
Ability to use multiple computer systems simultaneously.
Ability to communicate professionally by phone and video.
Ability to work in a fast-paced environment.
Why Join Power Health Colorado?
At Power Health Colorado, we believe every patient deserves exceptional care and communication. Our Care Coordinators are one of the most important members of our team, serving as the bridge between patients, providers, and referral partners. We are looking for professionals who take ownership, thrive in a collaborative environment, and are passionate about delivering an outstanding patient experience.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this