Production Systems Engineer
$97,500 - $130,700 per year
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Posted yesterday
SENIORITY
Senior
SALARY
$97,500 - $130,700 per year
About the role
- Services and Solutions
- Manages and supports all production end points. Facilitates and PMs any production technology projects including but not limited to streaming network infrastructure implementation, wireless radio infrastructure implementation, server maintenance and upgrade, voice upgrade/support.
- Participates in planning for the system infrastructure, participates in evaluating new technologies, in researching network and system configurations for future implementation.
- Engages with clients to establish the requirements/needs, design & present the solution and propose/execute the procurement/install/commission/test/train plan.
- Production/Creative System Support
- Provides production/creative workplace support including incident resolutions, change hypercare for production/creative systems
- Provides asset management, patch/upgrade management for production shared machine, software installations/troubleshooting and general Q&A across PC, Mac, Smartphones, Tablets, and Peripherals.
- Performs infrastructure management / maintenance tasks
- Conference rooms / theater support
- Performs user administrations
- Performs user management tasks for internal network.
- Oversees provision of access to internal streaming services. Performs account administration tasks of user account creation and scheduling as well as onsite service request for streaming as needed.
- Works with the leadership to execute Asset Management / Procurement across the board for Disney production groups
- Manages and implements Network services for production workflows.
- Responds to system/network outages, malfunctions and related technical problems and conduct diagnostic testing, and participate or collaborate with other teams in identifying/resolving the problems.
- Manages and supports network infrastructure services for production, security and BMS.Partners with other technology teams across the organization and also with external IT partners to function as technical liaison to carry out implementation and resolution.
- Organizes and executes office moves and asset reallocations
- Performs OS imaging tasks and maintains standards for all platforms for studios
- Performs preventative maintenance on all systems and equipment in order to ensure optimum performance.
- Application deployment / management including Creative CloudEvent support
- Printer support for Studios & Offices
- Shift scheduled around on-air needs / Late night/weekend shifts as needed.
- Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience 3+ years in IT technology service
- Image creation/build, OS troubleshooting and application deployment at enterprise level
- Windows and macOSSharePoint and cloud-based collaboration tools
- PowerShell, SCCM, or Jamf for device management
- Network infrastructure (wired/wireless) and telephony
- Strong documentation, customer service, and communication skills.
- Project Management experience
- Core networking knowledge with network protocols & services, hardware & cabling, and network tools and commands
- Entertainment / Media industry experience strongly preferred
- Experience with Powersheel / PowerApp development, Broadcast System, AVIDs, etc
- Exposure to cloud platform such as AWS / Azure
- Familiarity with network monitoring tools (Nagios, SolarWinds, PRTG)
- Apple Certified, MCSE, CCNA, ITIL Foundation
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
