Customer Service Supervisor

Posted 17 days ago

daikin comfortPhoenix (AZ)

First-Line Supervisors of Office and Administrative Support WorkersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

Responsibilities Supervise and oversee all the work and functions of Customer Services Representatives. Responsible for time & attendance of Customer Service Representatives. Delegate all workflow to team representatives and be accountable for their goals and work performance. Provide feedback to Customer Service employees on performance and disciplinary actions when needed. Provide motivation to staff on giving excellent customer service to our customers. Recruit for open positions in the department, review resumes and interview potential candidates. Coach and train employees when needed. Participate in and/or lead improvement efforts. Capture and compile data relating to the department. Ensure all employees are following work processes/procedures and take the required training. Assist the Branch Manager with branch operations. Support sales teams and inside account representatives as well as all branches if needed. Additional Responsibilities May provide direction among branch hourly personnel, specifically CSRs and Clerks. Qualifications Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. Equal Employment Opportunity Statement The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. #J-18808-Ljbffr

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