General Manager

The Opportunity: Reporting directly to the Owner/CEO, you will lead the day-to-day operation of the business and serve as the single point of operational accountability. This is the senior operating role in the company — created so that ownership can focus on strategy, finance, and business development while you run a business that performs reliably and profitably every day. What You'll Own- Customer experience, end to end: Set and enforce the standard of empathetic, on-brand communication across every customer touchpoint — and make excellent care the reason customers refer us.- Daily operations: Scheduling, dispatch, job execution, fleet, and facilities — driving efficiency, on-time performance, and service quality.- Workforce growth: Build a repeatable engine for recruiting, hiring, onboarding, and retaining moving crews so staffing keeps pace with referral-driven demand.- Team leadership: Lead and develop a team spanning operations, dispatch, move consultants, move coordinators, and business development & marketing.- Marketing and business development execution: Contribute to and implement the marketing strategy, oversee community outreach and referral partnerships, and ensure business development activity converts to booked jobs.- Financial performance: Manage to budget and KPIs, with focus on job-costing accuracy, margin, safety, and claims reduction.

Who You Are: A proven leader of customer-centered service operations — you have defined and implemented how a company cares for customers in a way that measurably drives reviews, referrals, and demand. This is the single most important qualification.- Experienced in operations or general management within a service, logistics, moving/relocation, trades, or field-operations business.- Skilled at recruiting and retaining hourly and field-based crews.- Financially literate — comfortable owning a budget and managing to a number.- A strong, accountable people leader and an excellent communicator, written and verbal.- A systems builder and a roll-up-your-sleeves operator who stays close to the work. What Success Looks Like in Your First Year- Customer service expectations are consistently met with excellent communication, accurate pricing, and integrity — we do what we say we will do, when we say we will do it — and our reviews and referrals show it.- Demand grows, and crew capacity grows with it.- Safety, claims, and margin all improve measurably.- The business runs day-to-day without routine owner involvement. Compensation Target total compensation of $100,000–$150,000: competitive base salary plus a performance bonus tied to customer-experience, operational, and financial results. To apply, submit your resume through Linked In and complete the screening questions.