Customer Relations Specialist

Posted 7 days ago

engineered seal productsTulsa (OK)

Customer Service Representatives Industrial Supplies Merchant Wholesalers

SENIORITY

Senior

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About the role

Customer Relations Specialist Hot JobTulsa, OK 74116

Overview: Position Type Full Time

Description: Customer Relations Specialist – Inside SalesRole Summary The Customer Relations Specialist plays a critical role in customer satisfaction, order accuracy, and on-time delivery performance. This position serves as a primary day-to-day contact for customers, managing order communications, expediting requests, pricing accuracy, and shipment updates. The role helps build strong customer relationships through responsiveness, accuracy, and professionalism, contributing directly to customer retention and profitable growth. This role reflects ESP's Ownership Culture by demonstrating accountability, responsiveness, and continuous improvement in every customer interaction. Core Expectations for All Employees Deliver high-quality work within established timelines Work both independently and collaboratively Communicate proactively and professionally Provide excellent service to internal and external customers Demonstrate accountability and ownership mindset Contribute positively to team and company culture

Essential Job Functions:

Customer Order & Delivery Support
Manage customer order acknowledgements and confirmations
Respond promptly to expedite requests, order changes, and status inquiries
Coordinate with internal teams and suppliers to support on-time delivery (OTD)
Monitor open orders and proactively communicate risks or delays
Identify opportunities to upsell
Track and follow through on customer requests to completion
Customer Communication
Serve as a primary contact for customer calls and emails
Provide accurate and timely information on orders, shipments, and changes
Maintain a professional, positive, and solution-focused tone
Handle customer questions and complaints with urgency and care
Reinforce customer confidence and long-term relationships
Pricing & Order Accuracy
Review customer purchase orders for pricing accuracy
Correct pricing discrepancies and misaligned order entries
Communicate pricing issues and updates clearly to customers
Communicate with Warehouse on inventory and transportation requirements
Partner with internal teams to process returns/exchanges
Partner with internal teams to ensure pricing integrity
Continuous Improvement & Knowledge Development
Build working knowledge of products, suppliers, and customer requirements
Participate in training, workshops, and professional development
Stay current on tools, processes, and best practices
Strategize on opportunities to deplete slow moving or dead inventory

Core Competencies:

Strong customer service orientation
Clear written and verbal communication skills
Attention to detail and accuracy
Accountability and follow-through
Problem solving and critical thinking
Ability to manage multiple priorities under time pressure
Professional composure in high-demand situations
Active listening skills
Team collaboration mindset
Technical & Functional Skills
Proficient in Microsoft Outlook, Word, and Excel
Comfortable working in ERP and database systems
Strong business writing capability
Ability to interpret customer documents, pricing, and order details
Working knowledge of basic math and business calculations (percentages, ratios, pricing)

Education & Experience

Required: Associate's degree or equivalent experience 2+ years of customer-facing or customer support experience

Preferred:

Experience in order management, inside sales support, or customer operations
Experience working with ERP/order systems
Working Conditions & Physical Requirements
The work environment is typically office-based with quiet to moderate noise levels. Physical requirements, to perform the essential job functions include:
Regular sitting, computer use, and phone communication
Frequent typing and data entry
Occasional standing and walking
Occasional travel with overnight stays may be required

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Disclaimer: This job description reflects the general nature and level of work performed in this role and is not intended to be a complete list of all responsibilities. Duties may change based on business needs. Engineered Seal Products is an equal opportunity employer.

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