Network Support Technician
entechKinsey (AL)
About the role
Entech Culture Looking for a great place to work? Entech offers an awesome culture that fosters teamwork, personal and professional development. Paid team building events (bowling, escape rooms, Office Olympics), reimbursement for IT certifications, and a work atmosphere that encourages growth are just some of the culture benefits of Entech.
Job Summary:
Entech's System / Network Support Specialists are responsible for supporting small and medium scale business networks in and around the southeast area. The Specialist will work with other departments to deliver comprehensive IT solutions. This position requires a mastery of customer service and IT technical knowledge/skills. Entech supports clients in many different industries and the demands of each are unique.
Job Responsibilities:
Client visits to perform proactive and reactive network support services Support of a wide range of clients using the latest and most secure support tools Independently resolve escalated tickets in a timely manner Assist in IT projects Server / Networking configuration, maintenance, and issue resolutions Solution generation for IT needs in a wide range of industries Help manage Backup, Security, and other IT solution tools Qualifications Knowledge and experience in MS Server Knowledge and experience in VMWARE environments Mastery of desktop support and ability to knowledge share with other team members Awesome customer service service and phone skills Love for technology and IT solutions Multi-Year Professional Work History in IT field A+, Net+, Server+ Preferred Security+ Project+, VMWARE, Microsoft Certification(s) Preferred College Degree Preferred Other Requirements Team player Ability to stay organized in a high paced environment Great customer service and communication skills An in-depth pre-employment background investigation and drug test is required.
Benefits:
Health, Vision, Dental, Life Ins 401k with Match Professional Development Reimbursement Paid Holidays, Paid Time Off, Paternal Leave Remote Work options only available after 90 days Benefit Conditions Waiting period may apply Only full-time employees eligible Job Type: Full-time Benefits 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule 8 hour shift Experience Customer service: 1 year (Preferred) IT support: Multi year (Required)
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