Contract
roessel joyWestwood (KY)
About the role
Customer Service & Patient Collections Associate Westwood, United States | Posted on 09/29/2026
- Respond to a high volume of patient inquiries via phone, mail, and electronic messaging regarding a wide range of billing and account-related issues.
- Research and resolve patient billing inquiries by working with insurance companies, third-party payers, and other external contacts. Communicate findings accurately and promptly to patients and guarantors.
- Collect outstanding balances and update patient demographic and insurance information during patient interactions.
- Verify insurance eligibility using payer websites, available technologies, and direct communication with insurance companies.
- Understand and apply hospital and professional billing practices, including:
Reading and interpreting Explanation of Benefits (EOBs)
Billing commercial and government payers
Resolving claim denials
Assisting patients with coordination of benefits (COB) and other insurance-related issues
- Respond to complex patient and guarantor concerns, including:
Secondary billing
Coordination of benefits
Verification of copays, coinsurance, and deductibles
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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