Laundress/Laundry Attendant

Benefits: Medical Coverage (full-time employees), Supplementary Benefits: Dental, Vision, Accident, etc. (full-time year-round employees), PTO & 401k Match (full-time year-round employees), employee discounts on stays and merchandise.

Job Summary: To diligently and thoroughly perform duties of a Laundry Attendant in an efficient, friendly and professional manner while working cooperatively with management and co-workers in an atmosphere of teamwork while maintaining positive and friendly relations with all guests and co-workers. Minimum Required Qualifications The person in this position needs to: Frequently move about the property, public areas and laundry facility. Frequently use hands and arms to place, fold, press, hang laundry items such as linens, guest laundry and staff uniforms. Occasionally use cleaning equipment to wipe, scrub, mop and polish. Occasionally ascend/descend step stools to gather items needed for the laundry facility. Occasionally ascend/ descend stairways and ladders to access and clean multiple levels and hard to reach areas. Occasionally position oneself to reach items on lower shelves. Constantly detect dirt and grime in public areas. Occasionally communicate information needed to housekeeping and other departments. Frequently move equipment, supplies, furniture and boxes weighing up to 50 pounds across short distances. Occasionally work in harsh outdoor weather conditions.

Essential Functions: Create a positive and energetic environment that supports the delivery of an exceptional guest experience while upholding the highest level of TCR and Relais & Chteaux standards. Maintain the extraordinary five-star TCR image and resort appearance including all service, cleanliness, and appearance standards. Arriving consistently and dependably on time for all duties, meetings, and appointments; and reliably and thoroughly completing all assignments in a timely manner. Check housing chart to organize schedule. Bring any dirty dishes from public areas to the kitchen. Call the appropriate departments (maintenance, grounds) for repairs, deliver firewood, etc. Write in the communication book any information we need to share about laundry or public areas. Keep track of packages that arrive for incoming guests. Make sure the Laundry facility is clean and in order. Perform all laundry functions including washing, drying, mangling, ironing and folding. This includes all linens, guest laundry, staff uniforms, etc. Make sure shelves are stocked with items and supplies for laundry and public areas. Notify manager of inventory stocking needs. Restock communication folders. Operating, maintaining and performing minor repairs on the equipment, tools and appliances which are used on the job. Interacting with guests in a polite, professional and competent manner. Running errands and other necessities for guests when needed. Following the instructions of the Service Manager and laundry supervisor thoroughly and to completion. Balancing team and individual responsibilities while building a positive team spirit and putting the success of the team above your own interests. Work cooperatively with other employees and departments and provide communications to team members on any special requests and changes to operational norms. Comply with company policies & procedures, safety standards & rules, and federal/state/local laws and ordinances. Fill in for public areas attendant as needed. Perform any other duties as deemed appropriate by management.

Additional Responsibilities: Raking outdoor areas in the spring and fall. Sweeping public areas. Shovel snow in the winter.

Job Classification: This is a non-exempt position under the Fair Labor Standards Act (FLSA).

Disclaimer: This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, TCR reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.