Fitness Service Associate
mandel jcc of clevelandBeachwood (OH)
About the role
Fitness Service Associate The Fitness Service Associate is responsible for providing excellent customer service including monitoring the safety and cleanliness of all areas.
Essential Functions:
- Provides excellent customer service and exhibits a positive work attitude. Greet and engage all members cordially and by name whenever possible. Remain visible and accessible to members and visitors while on duty to answer questions.
- Works collaboratively with FWR staff and management team to solve customer services issues.
- Continually monitor area for safety, cleanliness, and general maintenance needs.
- Cleans areas as required and wears proper protection when cleaning and handling food and providing first aid care.
- Reviews and understands information included in the Agency manual and FWR hiring packet.
- Knowledgeable of on daily, weekly and monthly programs and activities in order to answer customer questions in person and/or over the phone.
- Ensure that all service supplies and amenities are available and fully operational during work hours. Keep locker rooms clean and well stocked for member use.
- Ensure that towels are cleaned, folded, and are available to members on an ongoing basis.
- Confirm all persons entering FWR area or Club J locker rooms have the proper membership access cards.
- Attends meetings and special events as requested by supervisor.
- Administer emergency care to members and guests in need of assistance
- Work as a TEAM with all other departments
- Other duties and responsibilities as assigned by supervisor
- Other Functions
- Ensure the highest quality of programs and services and possess a working knowledge of agency programs and services.
- Represent the Agency and provide the highest quality of customer service to the individuals and groups with whom you come into contact.
- Treat fellow staff with respect.
- Upholds the professional standards of his/her field and always acts in a manner that is consistent with the best interests of The J and will protect and enhance its reputation and standing in the community.
- Adheres to The J's code of ethics and avoids any real or perceived conflicts of interest.
- Shows respect for co-workers and members and an understanding of and appreciation for the diversity of the Agency's staff, members, and audiences.
- Aspires to excellence in all aspects of his/her work and serves as a model for others.
- Be knowledgeable about all programs and activities offered by Active Wellness
- Promote club services and activities
- Assist with keeping the club well stocked and clean
- Handle injury and illness and security incident reporting
- Qualifications and Education Requirements
- High School Diploma or equivalent Previous health club, fitness or personal training experience is a plus.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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