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David Careers

Area Service Manager - HVAC

Posted 2 days ago

fluidicsCoatesville (PA)
First-Line Supervisors of Mechanics, Installers, and RepairersPlumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Senior

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About the role

Area Service Manager The overall goal of the Area Service Manager is to ensure we are providing our clients the best-in-class service. You will be responsible for specific clients, Account Managers and up to 20 service technicians. The above represents the basic overview of the responsibilities with the intent of increasing compliance to company policies and increased productivity of our service field team.
Responsibilities include:
  • Responsible for overall productivity for all work in your area.
  • Work with service coordinators to ensure timely scheduling/execution of each job.
  • Ensure profitability of Service Contracts
  • Ensure profitability of Quoted and T&M work
  • Perform part/material procurement for all work in your area.
  • Review open calls to ensure timely completion.
  • Ensure PMs are completed timely and in accordance with contractual obligations.
  • Develop a relationship with customers within his/her assigned region or territory through:
  • Consistent contact via email, telephone, etc.
  • Personal visits as required
  • Manage customers (as needed) located within their region.
  • Have a complete understanding of each customer's maintenance contract.
  • Ensure services are being performed in accordance with the terms and conditions of the maintenance contract as sold.
  • Price all work requests in your area.
  • Support the Account Managers as needed for your clients.
  • Oversee all daily functions of Field Foreman and Technicians.
  • Monitor technician skill levels and provide necessary training.
  • Perform technical support to your field technicians as needed including weekends and nights.
  • Perform field safety and quality site visits.
  • Ensure the technicians are compliant with all company policies and procedures.
Qualifications include: Minimum of 5 years of HVAC experience in a leadership role, managing a team of inhouse and field professionals. Minimum of 10+ years technical experience within a mechanical contracting environment. Ability to work with the customer to find mutually satisfactory solutions to difficult issues. Proficient in Microsoft Excel, Visio, and Word. Excellent communication skills – verbal and written. The highest level of professional and ethical behavior is expected at all times. Valid driver's license
Work Environment: Monday-Friday
Benefits: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
Equal Opportunity Employer: As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Affirmative Action: PolicyPlease review our Affirmative Action Policy. Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.

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