Customer Service Representative

Posted 2 days ago

haysDallas (TX)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

Role : Customer Service Location: Remote 30-minute lunch breakTwo 15-minute paid breaksAbout the jobJoin a leading service provider as a Remote Customer Service Representative. Promoting a one call resolution mindset, you will provide the best-in-class service to internal and external customers.As a Customer Service Representative, you’ll be the friendly voice on the other end of the line, assisting members, providers, brokers, and internal teams. You’ll:Handle inbound calls with professionalism and empathyResearch and resolve inquiries using provided resourcesEducate callers on available options to ensure one-call resolutionOccasionally make outbound calls for surveys and follow-upsStay compliant with CMS guidelines and internal policiesWhat you’ll need to succeedExcellent communication and listening skillsAbility to multitask and stay organizedA customer-first mindsetPrevious call center or customer service experience is a plusWhat you’ll get in returnSupportive team environmentClear training and guidanceOpportunity to make a real impactCompetitive hourly rateStructured schedule with breaks to rechargeAbility to work from the comfort of your own homeRegards,Akansha PandeyRecruiting PartnerAmericas Recruiting – TechnologyHAYS Working for your tomorrowEmail- Akansha.Pandey11@Hays.comDirect Number – (813)-280-4169

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