Account Manager

About the Role: We are hiring an Account Manager, that will be building relationships with a portfolio of customers, leading to high levels of customer retention and growth. Qualified candidates have 2+ years of experience in Account Management. This is a Chicago hybrid, remote role (mostly WFH: approximately one day in office every two weeks).

Responsibilities: Point of contact for all customer account management matters, building long-lasting relationships. Identify opportunities for customer expansion and growth, achieving additional revenue KPI’s. Maintaining accurate records of sales activities within our CRM.Accurately forecast customer renewals, metrics and opportunities and identify any at risk. Take overall ownership of every opportunity won, working closely & collaborating with a variety of internal business teams, ensuring that opportunities are delivered with high customer satisfaction. Promote and embed new tools, services and events across your customer base. Working fast and efficiently, with high levels of organisation. Travel every now and again to nationally or internationally.

Qualifications: Results driven, target focussed and able to prove experience of growing accounts. To be driven to work in a fast-paced, ambiguous, ever-changing start up environment, and can organise & prioritise your work independently. Annual targets broken down quarterly / monthly and requires high levels of opportunity and pipeline management skills. Innovative and creative in finding solutions that will exceed customer expectations. A minimum of 2 years of work experience in Account Management. Experience in the SaaS space. Ideally working with Enterprise/large client accounts.