Service Center Lead & Customer Experience Champion

Posted yesterday

trek retailBerkeley (CA)

First-Line Supervisors of Mechanics, Installers, and Repairers Sporting Goods Retailers

SENIORITY

Mid

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About the role

Trek Retail Corporation in Berkeley is seeking a Service Manager to lead our store’s Service Center and ensure top-notch customer hospitality. You’ll guide workflow, manage mechanics, and own KPIs while delivering Trek’s signature service—balancing sales and service with clear communication. You’ll train your team, optimize service costs, and keep orders organized. The role demands high energy, a proactive mindset, and the ability to develop future leaders in a fast-paced cycling environment.

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