Bilingual (English-Spanish) Customer Service Specialist

Posted 8 days ago

addison groupMcLean (VA)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

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About the role

Bilingual (English/Spanish) Customer Service Representative Our client is seeking a bilingual (English/Spanish) Customer Service Representative to support consumers through dispute and claims-related processes. This role will serve as a primary point of contact for inbound inquiries, assist with claim submissions, explain program procedures, and provide exceptional customer support throughout the process. Candidates must be comfortable working in a fast-paced contact center environment and demonstrate strong communication and problem-solving abilities.

Key Responsibilities:

Manage inbound customer inquiries in a high-volume call center setting
Assist customers with online and phone-based claim submissions
Explain program requirements, processes, and next steps clearly and professionally
Maintain detailed and accurate records within internal systems
Escalate complex issues appropriately when needed
Deliver empathetic, solution-oriented customer service in both English and Spanish
Support operational initiatives and outreach projects as assigned
Learn and apply industry-related policies and procedures

Qualifications:

Bilingual in English and Spanish required
Bachelor's degree required
Minimum 4 years of progressive customer service experience in a call center or contact center environment
Experience with CRM/contact center software such as Ring
Central or similar systems
Prior Fortune 500 or enterprise-level customer support experience preferred
Excellent verbal and written communication skills
Strong multitasking, organizational, and problem-solving abilities
Comfortable using web-based customer support platforms
Demonstrated career growth within prior customer service positions

Additional Details:

Structured onboarding and training provided
Long-term contract with potential for permanent conversion based on performance
Opportunity for advancement into higher-level dispute resolution and case management responsibilities
Collaborative and team-oriented work environment
Video interview process with leadership team

Perks:

Hybrid work flexibility after training
Career advancement opportunities
Professional development and mentorship
Supportive team culture
Exposure to dispute resolution and case management operations

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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