Chief Operating Officer

Reporting to the President/CEO, the Chief Operating Officer (COO) serves as CFLeads’ primary steward of internal operations, ensuring that the organization’s strategy, priorities, and values are translated effectively into day-to-day practice. The COO oversees the systems, processes, and cross-team structures that support high performance, operational alignment, and a healthy organizational culture.This role strengthens CFLeads’ internal capacity so that the President/CEO can focus on strategic leadership, external relationships, financial health, and long-term vision. The COO oversees day-to-day internal operational alignment, including enterprise risk management, human resources, information technology, legal affairs, and cross-departmental coordination.The COO ensures operational integrity, fosters organizational effectiveness, and promotes a positive, mission-aligned workplace culture. The COO acts on behalf of the President/CEO in their absence and serves as a trusted partner to the Executive and Leadership Teams, helping to drive accountability and performance across the organization.Key Responsibilities Leadership ExpectationsModel integrity, accountability, and inclusivity in all practicesServe as a trusted, thought partner to the President, contributing to organizational learning, continuous improvement, and cross-departmental cohesionRepresent CFLeads internally and externally as delegated, maintaining the highest standards of professionalism and stewardshipAct on behalf of the President in their absence to ensure organizational continuityEnsure cross functional collaboration through communications channels that fosters teamwork and transparencyOperationsSteward day-to-day internal operations, ensuring operational alignment with strategic prioritiesWith the President and CEO, the Senior Director of Programs and Strategy, translate the strategic plan—established by the President and Board—into annual work plans, measurable goals, and performance systemsLead enterprise-wide initiatives that improve collaboration, efficiency, and organizational capacityMaintain continuous communication with the President on critical operational and risk-related mattersDevelop and improve policies, procedures, and workflowsFoster a culture of accountability, continuous improvement, and excellenceGovernance and Internal CommunicationLead operational execution of Board approved policies, ensuring organizational compliance and alignment with governance best practicesSupport internal communications and change management processes that promote transparency and collaborationSupport governance practices and organizational accountabilityTalent & Team DevelopmentDesign and implement strategies that foster a positive, values-based organizational culture emphasizing trust, equity, and accountabilityOversee human resources and talent systems, including recruitment, performance management, professional development, and compliance with employment lawSupport Executive and Leadership Team members in goal setting, performance reviews, and leadership developmentEnsure competitive compensation and benefits practicesPromote a positive, inclusive, and high-performing organizational cultureSupport leadership development and performance management processesEnsure staff are equipped, informed, and supported to perform at their bestFinance & TechnologyIn close partnership with the Director of Finance and CEO, provide thought leadership for budgeting, forecasting, and long-range financial planningCollaborate with the finance team, ensuring accuracy and timeliness of all financial processesOversee organizational technology systems, cybersecurity, and data managementEnsure systems support organizational effectiveness and growthLead technology planning and operational modernization effortsWith the CEO, ensure stewardship of organizational resourcesRisk Management & CoordinationOversee enterprise risk management, compliance, and legal coordination, engaging outside counsel as neededEnsure operational systems, policies, and procedures are current, effective, and consistently applied across departmentsOversee the development of performance metrics and dashboards to monitor organizational health and impactSupport and provide leadership to finance, programs, communications and technology, and other areas as needed#J-18808-Ljbffr