Team Lead Management Analyst

Posted yesterday

ocean network express north americaHenrico (VA)

First-Line Supervisors of Production and Operating Workers All Other Support Activities for Transportation

SENIORITY

Mid

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About the role

Ocean Network Express in Richmond, VA is seeking an OTI Analyst I to support the Supervisor within the Cargo Management Service Center. The role focuses on developing policies, guiding ILS agents, and building strong internal and external relationships to ensure exceptional service and client retention. You will back up the Supervisor, monitor KPIs, and lead UAT efforts, while contributing to continuous process improvement and standardized SOPs.

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