Senior Commercial Technical Operations Lead

Posted 9 days ago

wideopenwest networksColumbus (OH)

Network and Computer Systems Administrators Computer Facilities Management Services

SENIORITY

Senior

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About the role

WideopenWest Networks, LLC is seeking a Lead Commercial Technical Operations professional to serve as the senior technical resource for a 24/7 operations team supporting WOW! Business customers across SMB, Enterprise, and Data Center environments. You will provide technical leadership, mentor Tier 2 staff, and coordinate real-time operational activities while driving excellence in service delivery. You will mentor, own runbooks, and coordinate Tier 2–Tier 3 escalation paths, ensuring adherence

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