Credit & Collections Associate

Credit & Collections AssociateDallas, TXCome Join Us!From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.Start your journey with OBE and help us build the future.Job DescriptionWe are seeking a detail-oriented Credit and Collections professional with 35 years of experience to join our team. This role will manage an assigned portfolio of accounts, resolve payment issues, and provide actionable insights through regular aging reviews.The ideal candidate is highly organized, proactive, and an effective communicator with strong Excel skills. Experience with SAP and the construction industry is a plus.Key ResponsibilitiesMonitor aging receivables and conduct collection calls to secure outstanding paymentsManage assigned accounts and ensure timely resolution of payment issuesPerform account reconciliations and investigate discrepanciesPartner with Sales to resolve disputes and customer issuesCommunicate directly with customers to resolve outstanding balancesPrepare collection letters, notices of intent to lien, and lien documentation as neededTrack lien and bond claim deadlines and escalate risks as necessaryMonitor customer creditworthiness and update customer recordsRespond to customer inquiries related to credit and billingManage and resolve email requests (waivers, billing issues, short pays, references, etc.)Maintain key performance metrics (DSO and % Current) within assigned portfolioEscalate high-risk accounts to Credit leadershipSupport ResponsibilitiesProvide coverage for team members during absencesAssist the Collections Manager with additional tasks as neededQualifications35 years of Credit and Collections experienceIntermediate proficiency in Microsoft Office Suite, especially ExcelExperience with credit reporting tools (Experian, Dun & Bradstreet)Knowledge of lien laws is a plusStrong analytical, organizational, and problem-solving skillsExcellent communication and time management abilitiesHigh attention to detail and accuracyAbility to work independently and manage multiple prioritiesComfortable collaborating with internal teams and external customersPositive, professional attitude with a customer-focused mindsetFamiliarity with the construction industry is a plusHigh School Diploma or equivalent required; college degree preferredKey AttributesStrong attention to detailAbility to negotiate and resolve issuesEffective multitasking and prioritization skillsTeam-oriented mindset with strong collaboration skillsAbility to analyze and resolve complex problemsWhat OBE Offers YouBenefits that benefit you industry competitive benefits at the lowest cost to the employeeWork-life balance PTO and holidays, including floating holidays you can chooseCompensation that rewards your hard work A pay-for-performance culture with potential for annual raises and bonusesTraining We will equip you with the knowledge and skills you need to succeedOBE Privacy PolicyOBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.