Dispatcher
triangle refrigeration companySacramento (CA)
About the role
Cool Sys Job Opportunity With over 150 years of experience, Cool Sys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. We serve customers in the retail, commercial, food service, educational, healthcare, and industrial markets. Our employee benefits packages include: competitive pay range, medical, dental, vision and prescription coverage, paid vacation and holidays, 401(K), life insurance, AD&D and long-term disability, tuition reimbursement, opportunities available nationwide, employee discounts on vehicles, hotels, theme parks, select cell phone bills, pet insurance, legal plan, and ID theft protection.
Responsibilities:
Assign and dispatch technicians. Work with Service Managers to address open calls. Respond to inquiries. Create and distribute required reporting. Maintain proactive communication with customers regarding missed SLAs. Review all incomplete calls daily. Maintain entry and verify nightly "on call" crew. Work with Service Managers to ensure preventative maintenance is completed on schedule.
Qualifications:
High school diploma/GED.At least 2 years of dispatching experience. HVAC/R experience preferred, but not required. Strong computer (Excel/Outlook) skills. Ability to handle multiple tasks concurrently. Stay calm under pressure. Able to actively listen and demonstrate empathy. Highly organized and strong attention to detail. Excellent verbal and written communication skills. Strong sense of urgency."Can do" attitude and demonstrated commitment to get the job done. Reliable and dependable. Friendly and helpful demeanor.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this